Systems that do the actual work.
Not a single clever prompt, but a chain: something arrives, gets understood, checked, decided on and acted on. A human stays in the loop wherever judgement or liability requires it.
AI Systems.
Work that runs automatically.
An AI system is the whole workflow: something triggers it, and it runs through to an outcome using automation, AI or an agent where needed.
- Enquiry handling
- Quote generation
- Intake and routing
AI Agents.
AI you can give a goal to.
Give an agent a goal and access to the information and tools it needs. It works out the steps, takes action within the limits you set, and returns the result.
“Get me ready for tomorrow’s Acme call.”
- Documents
- Data
- Tools
Call briefing
History · changes · open questions · next steps
- Internal knowledge assistant
- Customer-facing assistant
- Research and analysis
They can work together.
A system can hand the parts that need judgement to an agent, while the overall process stays controlled and predictable.
See how an enquiry system works.
This is the shape of a real enquiry and lead system. Every step can be inspected, adjusted or turned off.
Explore the systemKnowledge Assistant.
Give us a folder of real procedures, product information or past correspondence, and get back an assistant that answers from it with sources attached.
- Answers cite the source document
- Works only from approved information
- Escalation rules are defined in advance
- Runs in your existing documents and accounts
- Internal teams
- Customer support
- Operations
- Sales